Refund policy

Your Better Angel | The Better Angel Promise

Thank you for choosing Your Better Angel! We are committed to crafting high-quality products that you will love and cherish.

Your complete satisfaction is our number one priority. We believe in treating our customers incredibly well, which is why we offer the Better Angel Promise to ensure you are happy with every order.

Replacements & Refunds (Our Quality Commitment)

We offer a strong promise: If your order arrives with a quality issue, we will make it right—either with a free replacement or a full refund.

This promise covers the following:

1. Damaged or Defective Item

If your product is flawed, damaged in transit, or arrives with a noticeable manufacturing defect (e.g., a hole, poor print quality, etc.).

2. Error in Fulfillment

If you received the incorrect item due to an error in our process (e.g., the wrong design, wrong size tag, or wrong color was accidentally shipped to you).

How to Make a Claim for Quality Issues:

We want to resolve this for you quickly and easily.

  • Contact us within 30 days of delivery at Angel@YourBetterAngel.com or use our contact form.

  • Provide your Order ID and a clear photo(s) showing the specific issue.

  • No Return Required: If your claim is approved, there is no need to return the faulty product. We will immediately process your replacement or refund.


Exchanges for Sizing & Color Issues (Our Commitment to You)

While we strongly encourage you to consult the detailed size guide on every product page before purchasing, we understand mistakes can happen. We believe your experience should be stress-free.

If you received your item and realize you need a different size or color variant, we will work with you to find a resolution:

  • What to do: Please contact us within 30 days of delivery at Angel@YourBetterAngel.com.

  • Our Resolution: To ensure your happiness, we will review your request and may offer a one-time, complimentary replacement or store credit.

  • Note: This is a special consideration made under the Better Angel Promise and is subject to fair use. Our goal is for you to have the perfect item.


Shipping & Delivery

Missing or Lost Orders

If your tracking information stalls or your order has not arrived within the estimated delivery timeframe, please contact us. We will work diligently with the shipping carrier to find a resolution and ensure you get your items.

Address Errors

Please double-check your shipping address when placing your order. If a package is returned to us because the address you provided was incomplete or incorrect, we can re-ship it to the corrected address, but a small re-shipping fee will apply. Alternatively, we can offer a partial refund for the product cost only, as the original shipping fee is non-recoverable.

General Information

  • Refund Method: Refunds are processed back to your original payment method.

  • Processing Time: Once approved, please allow 5-10 business days for your bank or payment provider to credit the funds back to your account.

We are dedicated to providing you with excellent service and high-quality products. If you have any questions or need assistance, please contact us.